Facebook had a literal best practice internally referred to as "friendly fraud", when children bought in game items without their parents' knowledge. Facebook encouraged the practice of deceptive UIs and refused refunds to parents.
This entire culture was a huge part of why I stopped working on Facebook games in 2010 (before that market crashed). My stomach hurt when I thought of the dozens of people paying $1000s/month on the fake zoo animals in our games.
@darius man none of this is really news to me but that chat transcript of the support agents (or whoever) discussing the $6500 (!!!!) spend is so appalling
See also : compulsive gamblers and loot boxes.
It's a pretty open secret that loot box whales are often compulsive gamblers maxing their credit cards. There must be documents at big publishers discussing it.
(Also at Apple, Google, and Steam, off course.)
@darius good for you, clearly you’re more human than the folks responsible at Facebook and game dev shops that continued after the practice was identified.